FAQ

Sérenia® is a natural spray in a 30 ml amber bottle formulated with witch hazel, horse chestnut and black seed oil. Unlike classic creams that temporarily numb the pain, our formula acts on the elastic fatigue of venous tissues to restore their natural tone. The result: fewer recurrences, not just surface relief.

Classic pharmacy products contain anesthetics (lidocaine) or synthetic venotonics that freeze pain without treating the cause. They put out the fire, but do not repair the venous walls. Sérenia® aims to restore tissue elasticity through a plant synergy, to act on the structural root of the problem.

Sérenia® is designed to quickly relieve flare-ups and reduce their frequency by strengthening venous tone. It is not a surgical treatment. For lasting results, we recommend regular use combined with good dietary and hydration habits.

No. Sérenia® spray has been formulated for ultra-fast absorption, with no greasy residue and no detectable odor. Unlike pharmacy ointments, it does not stain underwear and does not reveal your condition.

Apply 2 to 3 sprays directly to the affected area after washing. In case of acute crisis, you can repeat the application up to 3 times a day. For preventive action, one application morning and evening is sufficient. Gently shake the bottle before each use.

Most of our customers report noticeable relief from the first applications. For a deep action on venous tone, we recommend a minimum course of 14 days. The best results are observed after 4 to 6 weeks of regular use.

Sérenia® is formulated without corticosteroids, lidocaine and parabens. In case of known allergy to any of the ingredients (black cumin, witch hazel, horse chestnut), consult your doctor before use. Not recommended for pregnant women without prior medical advice. If symptoms persist for more than 2 weeks without improvement, consult a health professional.

Absolutely. Your packages are shipped in a neutral and anonymous packaging, without any mention of the product name or the nature of its contents outside. The wording on your bank statement is also discreet.

Orders are shipped within 24 to 48 business hours. Delivery in mainland France then takes 2 to 4 business days. For French overseas departments and territories and Europe, allow 5 to 10 business days. A confirmation email with a tracking number is sent to you upon shipment.

You can cancel or modify your order within 2 hours of your purchase by contacting us at contact-trynaturald.com. After this period, the order is transmitted to our warehouse and can no longer be modified. You can, however, initiate a return upon receipt of the package.

We accept payments by credit card (Visa, Mastercard, American Express), PayPal and Apple Pay / Google Pay. All payments are secured by SSL encryption.

Yes. If you are not satisfied, you have 30 days from receipt to contact us at contact-trynaturald.com with your order number. We will find a solution — refund or reshipment — without discussion.

First contact us by email at contact-trynaturald.com with your order number. Our team will send you return instructions within 24 business hours. Products must be returned in their original packaging. Return shipping costs are the responsibility of the customer, unless we made an error.

We sincerely apologize. Contact us immediately at contact-trynaturald.com with a photo of the package and the product concerned. We will proceed with an immediate reshipment or a full refund, entirely at our expense.